Please Read Carefully Before Returning An Item For Warranty

Time Out! Computers Online, provides full 12 months warranty coverage on all products sold. Unless otherwise stated. We understand equipment failure can be a frustrating experience, that’s why we aim to provide you with a fast turn around for faulty goods.

Please read the points and suggestions below to avoid return of those "non hardware related" or non faulty goods, as charges will apply if an item is found to be NOT covered by warranty.

Table Of Contents

1. Suspect Faulty Component Or System.
2. Non Faulty / Unwanted Goods Or Not Covered By Warranty
3. I Think My Memory Is Faulty, What Can I Do?
4. I Think My Hard Drive Is Failing, How Can I Check This?
5. My CPU Is Faulty. How Do I Claim Warranty?
6. Damaged Goods.
7. I Think My Hardware Is Faulty, What Do I Do Now?
8. Lodge An RMA (Return Material Authorisation) Number Request Via Your Order History:
9. I Have Received An RMA # - What Now?
10. How Do I Send Back Goods?
11. Returned Hardware (RMA) Progress Report:
12. Details For Printers, Laptops And Monitors:
13. Goods Outside Our Warranty That Sill Have Factory Warranty:
14. Refund Policy:
15. Return Address For Warranty Replacement:

1. Suspect Faulty Component Or System.

The Customer is responsible for the correct installation of all purchased items including software. Failure to correctly install components resulting in damage of the item itself or other items/components used in conjunction with the item, is not a fault and is not covered by warranty. Any test or work carried out will attract a service charge. The item will not be returned until all monies owing are paid. This also includes any BIOS flashes or software updates to fix known issues.

2. Non Faulty / Unwanted Goods Or Not Covered By Warranty

Time Out! Computers does not have a refund policy as such. See Refund Policy:. Returns are for Warranty only. Any Goods returned that are found not faulty and or not eligible for warranty replacement will attract a service fee for time expended testing the item in question. The service fee varies and is a minimum of $45.00. If a service is greater than $45.00 a technician will contact you first. Time Out! Computers will not accept any return items other than for Warranty. The customer will pay for return freight. The item will not be returned until all monies owing are paid.

3. I Think My Memory Is Faulty, What Can I Do?

There is a program available called MemTest86, available from http://www.memtest86.com (for older chipsets) or http://www.memtest.org (for current chipsets) which will test your memory for any faults. Also check your motherboards website for BIOS updates which can fix some common problems. Time Out! Computers will in no way be held responsible for any damage inflicted on the Memory Chip or any other item the chip is connected to or the voiding of warranty by you using this software incorrectly or flashing your bios.

4. I Think My Hard Drive Is Failing, How Can I Check This?

Each manufacturer has a diagnostic tool available from their website to check a drive. We highly recommend all customers run the manufacturers diagnostic tool before returning the drive. If in the case that the diagnostic tool passes the drive it is deemed not faulty. We recommend using the Ultimate Boot CD for testing your hard drive. This CD tool has all the required testing tools. Time Out! Computers will in no way be held responsible for any damage inflicted on the Hard Drive or any other item the Hard Drive is connected to or the voiding of warranty by you using this software incorrectly.

5. My CPU Is Faulty. How Do I Claim Warranty?

If you suspect your CPU is faulty make sure it is returned complete, however make sure it is returned with both the original heat sink used and if a 3rd party heat sink has been used send that as well. Any visible damage such as cracks, chips, burns, support pad removal and discoloration will void the warranty and the item will be rejected by the manufacturer. In some situations use of third party cooling solutions may also void warranties.

6. Damaged Goods.

Any item returned with identified damage will attract a service fee. The damaged goods will either be repaired in shop or sent away for repair/replacement. There is no guarantee of replacement or repair of damaged goods and items can be rejected at the discretion of the staff member involved or the supplier involved. The total cost will be paid by the customer. The item will not be returned until all monies owing are paid.

7. I Think My Hardware Is Faulty, What Do I Do Now?

Following are the steps to take in order to lodge a warranty return (RMA) with us.

8. Lodge An RMA (Return Material Authorisation) Number Request Via Your Order History:

For printers, laptops and monitors read below, they have specialized warranty. Even if you are sure the hardware is faulty you must apply for an RMA via your order history with the details of the problem (note that this may require you to log in first). The reason for this is 90% of returns are non faulty and end up costing the owner wasted freight to and from us. If the request appears to be a hardware problem we will raise RMA # ( Return Material Authorisation Number) for you. Please ensure your description is sufficient for our technicians to find and trouble shoot any suspected faults during testing upon return to us.

9. I Have Received An RMA # - What Now?

You will need to pack the hardware well enough for shipping – see below HOW DO I SEND BACK GOODS. Mark clearly the RMA# on the outside of the box, with our return address (below). Goods arriving damaged will not be accepted, and large inadequately packed goods may incur a $25 packing fee on return. Please note that all goods must be returned at your cost. Goods returned charged to us will not be returned until payment is made. We will return replacement goods to you at our cost if a fault was found. Please only send back the piece of hardware suspected of a fault, i.e. do not return manuals, boxes, driver disks or other accessories that you wish to keep as we cannot be responsible for the return or safe keeping of These extras once a 3rd party vendor has processed the warranty claim. Any goods that are returned and found to be non faulty, a $45.00 inc GST minimum testing fee will apply, freight is additional. Goods tested and found to be non faulty will be returned at your cost. Goods can only be replaced for Warranty not refunded.

10 How Do I Send Back Goods?

Goods being returned to us must be returned in its original packaging. If this is not possible the item must be packed in a cardboard box and have 1 inch of foam or suitable packaging material to protect product from damage. The box is to be labelled clearly with the sender and receiver information. A copy of the returns docket must be included in the box. The Returns Number must be clearly marked and presented on the box along with our address. We will not open a box without the Returns number clearly marked on it. The box will be returned unopened to the customer at the customers expense. Shipment via a traceable method is highly recommended. Please note that all returns must be received within 10 working days of the RMA being approved.

11. Returned Hardware (RMA) Progress Report:

You will be kept informed via email from our support helpdesk, or if you prefer you may make an enquiry with your RMA# online via the Returns Status Link. (note that this may require you to log in first).

12. Details For Printers, Laptops And Monitors:

These items are covered directly by their manufacturer, most of which have repairers nationwide. Check the warranty card that was provided with the Monitor, Laptop and/or Printer. For printers just check your manual, there should be an appropriate 1800 or 13 style telephone number to call. Almost all monitors have a nation wide on site warranty inside a metro area. We are not an authorized service centre for these items.

13. Goods Outside Our Warranty That Still Have Factory Warranty:

Some goods have an extended warranty from their manufacturer, i.e. Intel CPU have a 3 year warranty. We will warranty these goods for customers, providing freight both ways and any other associated costs (factory testing, warranty rejection) are paid and a $45 service fee is paid.

14. Refund Policy.

Time Out! Computers does not have a Refund Policy as such. The responsibility is on the purchaser to purchase the right part the first time, so please choose carefully. Any Refund at all will be carried out on a case by case basis and to the full digression of Time Out! Computers. And the decision by Time Out! Computers will be final, and no more correspondence will be entered into once the decision is made. All goods will be returned at the cost of the customer and not Time Out! Computers. No Refund will ever be given in cash. Refunds will only be given as an in-store credit to be used to purchase more goods from Time Out! Computers. Refunds will only occur once the goods have been received by Time Out! Computers, and found to be in a, “Good as new” resalable condition. Monies will be returned at a percentage rate of the condition of the goods if found not to be in a “Good as new” resalable condition, or if the goods are sold at a less than stated price, the difference will be taken from the refund. These decisions will be made by Time Out! Computers and will be final. No more correspondence will be entered into once the decision is made.

15. Return Address For Warranty Replacement:

Time Out! Computers
ATT: RMA Department (RMA#)
12 Longridge Street
Macgregor
QLD 4109