Greg & Jacqui Lee, Biloela QLD

I have a serious complaint! My wife and I have been in Australia (ex New Zealand) now for over two years and we have purchased a lot of stuff including a caravan, two cars, innumerable tools, 3 air conditioners and one computer. Over this period of time, the failure rate of the items we have purchased has been in the 70% range or higher. We have been mucked about, put off and have several times had to cut our losses with expensive items including a refrigerater, two mobile phones and an expensive air conditioner. (That is on-going) My complaint is. . . you don't fit the local business profile; where nobody cares about you. Time Out Computers is the exception to the rule.

At the beginning of this year, I commissioned you to build us a computer which would meet the specifications I set you, namely; it would have a good processor, plenty of RAM and a high-end graphics card. I wanted a gaming computer. You met that requirement and I believe I paid out in the vicinity of $1700 for that.

Since then, I have added upgrades to the computer, including a dual core processor, (on your advice) and added RAM.(Also on your tecnichian's advice). Each and every time I have visited your store or called you on the phone, I have recieved exceptional service, no-nonsense advice and customer service over and above what one might expect in a moderate size town. Recently, I had an issue with newly installed RAM and needed new Graphic Card drivers as the computer was crashing. In the last week or so since bringing the computer back to your technician, this computer has not failed once and my wife and I are enjoying our high-end graphics games without a hitch! Well Done guys, you have a stand-out and exceptional business in this town!

Harvey Norman and Noel Leemings could learn some lessons from you guys. They don't stand behind their product. I would reccommend Time Out Computers to anyone considering buying a new computer. Thanks for your time and look forward to doing business with you in the future as I know we will be looked after.